Business Support Systems Product Training
Convergys' Global Training Services provides your organization with the knowledge and skills
to guarantee a successful system implementation. We offer a portfolio of training services designed to empower
your staff with the information and critical skills to perform their tasks at the highest level of quality,
efficiency, and profitability.
Convergys' 20 years of experience and expertise in business support system software and operations allows us to
provide superior support, guidance, and materials to help you effectively use our products.
- Knowledge: We have world-class resources and expertise in billing, employee care, and customer care products and services.
- Experience: We train an average of 60,000+ contact center agents a year.
- Adaptability: We have award-winning learning automation capabilities as well as our staff of seasoned trainers for trainer-led sessions.
- Skills: We have extensive experience designing, developing, and delivering customized training strategies for clients world-wide
Many of the world's leading communication service providers have chosen Convergys' Global Training Services to
assist in training and educating their employees to achieve optimal use of their systems.